Terms of service
Welcome to Biomode. These Terms of Service (“Terms”) explain the conditions that apply when you access our website, purchase our products or use our services.
The terms “we”, “us” and “our” refer to Biomode.
By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use our website or services.
1. ELIGIBILITY AND ACCOUNT
By using our website, you confirm that you are at least the age of majority in your country of residence.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
You agree to provide accurate and complete information when placing an order.
Accounts cannot be transferred to another person.
2. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to ensure product descriptions, images and pricing are accurate. However, product appearance may vary depending on your device settings.
Product descriptions, specifications and pricing may change from time to time. We reserve the right to modify, discontinue or limit products where necessary.
Our products are designed for general wellness, skincare and lifestyle purposes only. They are not intended to diagnose, treat, cure or prevent any medical condition.
Any information provided about our products is for general informational purposes only and does not constitute medical advice.
3. PRODUCT USE AND SAFETY
Products should be used in accordance with the instructions and safety guidance provided.
Customers are responsible for following recommended usage instructions and precautions before use.
Products should not be modified, misused or used in a way inconsistent with the supplied guidance.
4. WARRANTY
Certain products are supplied with a limited warranty. The applicable warranty period will be stated on the relevant product page at the time of purchase.
The warranty covers manufacturing defects arising during normal domestic use within the stated warranty period.
The warranty does not cover:
- Damage caused by misuse, accidents or improper handling
- Failure to follow product instructions
- Normal wear and tear
- Unauthorised repairs or modifications
- Damage caused by external factors such as water exposure, impact or electrical issues
To make a warranty claim, please contact hello@biomode.co.uk with your order details and information about the issue.
We may request photographs, troubleshooting information or return of the product for inspection.
Where a defect is confirmed, we may repair the product, provide replacement parts, replace the product or offer another appropriate solution.
This warranty does not affect your statutory consumer rights.
5. ORDERS
When you place an order, you are making an offer to purchase.
An order is only accepted once we confirm dispatch.
We reserve the right to refuse or cancel any order at our discretion, including where fraud, unauthorised payment, or suspicious activity is suspected.
Your purchases are subject to our Refund Policy.
Products are sold for personal use and not for resale unless agreed in writing.
6. PRICES AND PAYMENT
All prices are subject to change without notice.
Delivery charges, customs duties or taxes will be shown where applicable.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.
7. SHIPPING AND DELIVERY
Delivery timeframes are estimates and are not guaranteed.
We are not responsible for delays caused by delivery providers, customs processing or circumstances outside our reasonable control.
Risk in the products passes to you upon delivery.
8. CONSUMER CANCELLATION RIGHTS (UK)
Customers purchasing online may have cancellation rights under UK consumer law.
Where these rights apply, customers may cancel their order within the applicable statutory cancellation period and return the product in accordance with their legal rights.
Products should be returned with original packaging, components and accessories.
Customers are responsible for return shipping costs for cancelled orders unless the product is faulty, damaged or incorrect.
Products may be inspected as they would be in a shop. If a product has been used beyond reasonable inspection, we may make an appropriate deduction from any refund where permitted by law.
Where cancellation rights apply, we will refund the purchase price and standard delivery cost originally paid.
This does not affect your statutory rights as a consumer.
9. INTELLECTUAL PROPERTY
All content on our website, including text, graphics, logos, images, product descriptions, and designs, is owned by or licensed to Biomode and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written permission.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. Accessing third-party websites is at your own risk.
11. USER CONTENT AND FEEDBACK
If you submit reviews, comments or other content, you grant Biomode permission to use this content for business purposes.
You confirm that your content does not infringe third-party rights or contain unlawful material.
12. PROHIBITED USE
You agree not to use our website:
- For unlawful purposes
- To breach laws or regulations
- To infringe intellectual property rights
- To upload harmful code or malware
- To interfere with website operation or security
We reserve the right to restrict access where these Terms are breached.
13. DISCLAIMER
Information provided on our website is for general informational purposes only.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Biomode is not responsible for indirect, incidental or consequential losses arising from use of our website or products.
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded
15. TERMINATION
We may suspend or terminate your access to the Services at any time if you breach these Terms.
16. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
17. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Refund & Returns Policy, form the complete agreement between you and Biomode regarding use of our website and services.
18. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
20. CONTACT
Questions about these Terms should be sent to: hello@biomode.co.uk