Refund policy

We want you to feel confident in your purchase. If you change your mind or your order is not right for you, you can request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Returns

To qualify for a return, products must be unused, in their original condition, and returned with all original packaging, components and accessories. Any protective or hygiene seals must remain intact where applicable.

Products should only be handled as needed to check their condition, features and functionality. Items that have been used beyond this may not be eligible for return under our 30-day returns policy.

To request a return, please email hello@biomode.co.uk with your order number and details of your request. We will provide the return instructions.

Customers are responsible for return shipping costs for change-of-mind returns. If your item is faulty, damaged in transit or incorrect, please contact us and we will support you with the appropriate next steps.

Damaged, Incorrect or Missing Items

Please inspect your order upon delivery and contact us within 48 hours if your item arrives damaged, incorrect or with missing parts.

Providing details of the issue, including photographs where requested, helps us investigate the matter and work with the courier or relevant team to resolve your enquiry as quickly as possible.

Faulty Products

If your item develops a fault or is not as described, please contact us. We may provide troubleshooting guidance or replacement parts where appropriate, or request the item be returned for inspection before offering a repair, replacement, or refund.

Where a return is required due to a confirmed fault, Biomode will cover reasonable return shipping costs.

Refund Processing

Once we receive and inspect your return, we will confirm the outcome and process any approved refund within 5–10 business days.

Your refund will be issued to your original payment method. Please note that your bank or card provider may take additional time to complete the transaction.

If you have any questions, please contact hello@biomode.co.uk